FAQ

18,000+ physician users in 50 states are successfully using the EMR and PM.

Clients receive one major and one minor upgrade annually. eClinicalWorks uses an auto-upgrade feature to upgrade new releases. This technology allows upgrades to happen at off-hours with no down time and no human interference over the internet.  Upgrades are included as part of the yearly support and maintenance fees.

eClinicalWorks does have bi-directional interfaces in place with many lab and hospital systems as well as office equipment such as Spirometry, EKG, Digital Monitoring systems and others. 

There are two options when it comes to eCW regarding hardware.  The first is an ASP model, where by your hardware is hosted by GroupOne and there is no need for purchase of hardware by your office.  In addition, maintenance, support and personnel are handled by GroupOne.  The other option is for you to purchase your own hardware and host the server at your location.  In this case, GroupOne will provide the specifications and requirements so that you can host your own system.  Naturally we recommend the ASP concept as it eliminates the cost of equipment and the hassle of having IT experts in-house.

As the client, you own 100% of the data.

In today’s age, why bother with multiple platforms for various parts of the practice. eCW is a totally integrated practice management and electronic medical records system.  Everything is on one platform including scheduling, EMR, and billing functions.

Yes it can and there is no additional cost to the docs.  Contact us for a demo and we can show you how it works!

Yes we do!  GroupOne’s staff of experts inthe coding and billing fields will manage your accounts and ensure every claim created is received and adjudicated properly.  GroupOne has expertise working with eCW in the billing office and has been very successful helping physicians transition to a new system without causing a lag in cash flow.  Because of the use of an electronic medical record program, we can afford to charge the client a monthly fee for our services that are less than the national average.  Contact us for more information today!

Upon signing a contract with GroupOne, we will assign a Project Manager to your account.  That PM will be responsible for the timeliness and effectiveness of pre-installation, file build information gathering and input, system installation, training of the system with providers and staff prior to and during “go live” week. We will continue to follow up with you after the initial week and continue to transition you to our terrific billing team.

Our trainers are certified through eCW and will handle all of the training for your account.  The trainer will work with the client prior to and during “go live” week to ensure that all functions of the system are properly trained.

GroupOne has a “next day” turnaround time.  We work by a rule that anything in by 8 in the evening is back to you by 8 in the morning.  We do offer a STAT turnaround time that will get files back to you within 4 hours.  That service does carry an additional charge.  See our transcription info page.

GroupOne provides two methods of dictating:
Telephone - via a toll free number, physicians can dictate directly into servers that capture dictation.

Digital recorders - Doctors can definitely use handheld digital records.  We typically encourage physicians to use recorders from the Olympus brand.  You can contact us for questions about other recorders.

Yes, GroupOne provides a software platform that will allow docs to view and edit files over the internet.  Don’t worry, we use the latest in security measures to protect information and are completely HIPAA compliant. 

Indeed!  An additional feature of the web-based program is the ability to digitally sign documents.  We can also fax these to referring physicians.  Consult the page on transcription pricing for more information on faxing.